• Medical & Professional

Ryan Health

From Disconnected Healthcare Software to One Connected Clinic

Location · New York City

Challenge

Appointments, check-in, patient flow, staff, payments, communication, follow-ups, marketing and reporting run through multiple disconnected systems, so staff spend too much time switching between platforms and searching for information. The clinic has the data: management doesn't have one simple place to understand what's happening.

Solution

One platform for the operational side of the clinic: centralized appointments, patient-flow visibility, workforce management, automated communication, financial visibility, feedback and marketing attribution, with an AI the manager can text.

Results

One dashboard across appointments, staff, payments and feedback
Wait times and bottlenecks made visible
Business questions answered by text

At a glance

Business: Ryan Health: a not-for-profit network of federally qualified community health centers
Industry: Healthcare / primary care
Scale: More than 52,000 patients and 194,000+ visits a year across community, school-based, and outreach centers
Services: Primary care, specialty and behavioral health services, preventive care, and follow-up care
Website: ryanhealth.org

Business Overview

Ryan Health is a family of not-for-profit, federally qualified health centers in New York City, founded on the belief that health care is a right, not a privilege. It serves more than 52,000 patients a year, over 194,000 visits, across community health centers, school-based centers, and outreach sites.

A clinic manages far more than patient appointments. Every day the team must coordinate:

Appointments → Check-In → Patient Flow → Staff → Payments → Communication → Follow-Ups → Marketing → Reporting

When these activities are managed through multiple disconnected systems, staff can spend too much time switching between platforms and searching for information.

Important: Dervue's general business platform does not replace a compliant EHR or clinical-record system. Clinical records and protected health information require appropriate healthcare security and compliance controls.

The Challenge

Primary care clinics commonly experience:

Scheduling conflicts
Appointment cancellations and no-shows
Long patient wait times
Manual check-in and check-out
Staff scheduling challenges
Provider availability issues
Patient communication gaps
Follow-up tracking
Payment and billing visibility issues
Patient satisfaction challenges
Marketing performance uncertainty
Staff productivity concerns
Time-consuming administrative reports

The biggest challenge: how can the clinic improve the patient experience while giving management a complete view of the business?

The Dervue Solution

Dervue connects the clinic's operational information into one platform, appointments, staff, patient flow, payments, communication, marketing and analytics, then one dashboard, then one AI.

Scheduling Problems → Centralized Appointment Management

The problem

Traditional scheduling software shows appointments, but management still needs separate information about provider availability, cancellations, no-shows, follow-ups, daily capacity and appointment demand: so it is hard to know whether the clinic is operating efficiently.

Dervue

Don't just manage the calendar. Understand the demand behind it.

Appointments → Providers → Availability → Cancellations → Rescheduling → Follow-ups

Long Wait Times → Patient Flow Visibility

The problem

A clinic may know that patients are waiting: but not exactly where the bottleneck is. Without visibility across check-in, waiting, provider, check-out and follow-up, management cannot see where delays occur.

Dervue

Operational visibility across the patient journey, so management can identify where the experience can be improved.

Check-in activity
Waiting times
Provider flow
Check-out
Follow-up requirements
Operational bottlenecks

Staffing Problems → Workforce Management

The problem

Staff schedules and provider availability may live in spreadsheets, scheduling apps or separate systems: with too many staff during slow periods and insufficient coverage during busy ones.

Dervue

Staff according to demand, not guesswork.

Staff → Schedule → Providers → Appointments → Workload

Missed Appointments → Automated Communication

The problem

Cancellations and no-shows reduce clinic capacity and revenue, and manual reminders create additional administrative work.

Dervue

Keep patients informed while reducing unnecessary administrative workload.

Appointment confirmations
Reminders
Follow-up notifications
Administrative messages
Satisfaction surveys

Financial Problems → Business Financial Visibility

The problem

Payment systems and accounting platforms show transactions, but management still struggles to connect financial results with daily clinic operations.

Dervue

A clearer picture of the business side of the clinic.

Appointments + Services + Payments + Revenue + Outstanding balances

Daily revenue
Payment activity
Revenue trends
Outstanding balances
Revenue by service
Overall financial performance

Patient Experience Problems → Feedback Intelligence

The problem

Patient feedback is valuable, but reviews and surveys become difficult to analyse as volume increases. Management needs to know what patients are saying: and, more importantly, whether the clinic is improving.

Dervue

Surveys, ratings, feedback and trends in one place.

Satisfaction trends
Recurring complaints
Communication issues
Operational problems
Improvements over time

Marketing Problems → New Patient Attribution

The problem

Marketing platforms report clicks, impressions and leads. The business needs to know whether those leads actually became patients.

Dervue

This lets the clinic focus on business outcomes instead of vanity metrics.

Campaign → Lead → Appointment → New patient → Revenue

New patient acquisition
Marketing campaigns
Website inquiries
Appointment conversions
Referral sources
Repeat visits
Campaign-generated revenue

Administrative Reporting → One Clinic Dashboard

The problem

To understand the clinic, management may need to check scheduling, payments, staff, marketing, reviews and reports separately.

Dervue

Appointments, staff, patient flow, payments, feedback, marketing and performance. One dashboard. One business view.

Text Your Business

A clinic manager shouldn't have to open multiple dashboards to answer a simple business question. They can simply ask:

How many appointments do we have today?

You have 46 appointments scheduled today across four providers.

What's our average wait time this week?

The average patient wait time is 18 minutes, down 9% from last week.

How many patients canceled this month?

There were 34 cancellations this month, representing 5.8% of scheduled appointments.

How many new patients did we get?

You acquired 87 new patients this month, a 13% increase from last month.

How is patient satisfaction?

Your average satisfaction score is 4.7 out of 5, based on 214 completed surveys.

Which day is busiest?

Tuesday is currently your busiest day, averaging 51 appointments.

All figures are simulated examples for the Dervue demo.

Before Dervue vs. With Dervue

Traditional clinic problem	Dervue solution
Scheduling information in separate systems	Centralized appointment management
Long patient wait times	Patient-flow visibility
Staff schedules managed manually	Staff & provider management
Missed appointments	Automated reminders & communication
Administrative information scattered	Centralized business dashboard
Limited financial visibility	Financial intelligence
Patient feedback difficult to analyze	Patient experience analytics
Marketing results unclear	Marketing-to-patient attribution
Reports created manually	Automated business insights
Owner checks multiple systems	Text Your Business AI

Hardware That Comes With It

The platform runs on the devices already at the desk and in the exam room:

Front-desk POS terminal
Self check-in kiosk for patients
Exam-room tablets for administrative follow-ups

The Dervue Transformation

Before, multiple healthcare & business systems

Scheduling
Payments
Staff management
Communication
Marketing
Reviews
Reports

Result: scattered information, manual processes, limited visibility, more administrative work, slower decision-making.

After, Dervue

Appointments
Staff
Patient flow
Payments
Communication
Feedback
Marketing
Business analytics

One platform → One dashboard → One AI → One connected clinic

Management moves from "I need to check several systems" to "I need an answer", then simply asks: "How is the clinic performing today?"

The problem isn't necessarily a lack of software. The problem is having multiple systems that don't work together.

Key takeaway

A successful clinic needs more than excellent medical care: efficient scheduling, organized staff, effective communication, smooth patient flow, strong financial visibility and measurable growth. Dervue connects the operational side so management spends less time searching for information and more time improving the business and the patient experience. Less waiting. Better communication. One connected clinic.

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