• Med Spas

Amerejuve MedSpa

From Multiple Locations to One Connected Med Spa Business

Location · Houston, Texas & Marietta, Georgia

Challenge

Success depends on keeping locations, providers, clients, appointments, treatments, packages, payments and marketing connected. When each location uses different tools for scheduling, payments, client management, marketing and reporting, ownership spends too much time collecting information instead of acting on it.

Solution

A centralized platform connecting locations, clients, appointments, providers, treatments, packages, payments, marketing, retention and revenue: one business view instead of one dashboard per location, with an AI the owner can text.

Results

Every location on one dashboard
Unused package sessions surfaced as follow-up
Locations compared side by side

At a glance

Business: Amerejuve MedSpa
Industry: Medical spa / aesthetics
Locations: Houston, TX and Marietta, GA
Services: Laser hair removal, Botox, dermal fillers, skin rejuvenation, body contouring, microneedling, and cosmetic procedures
Website: amerejuvemedspa.com

Business Overview

Amerejuve MedSpa represents a growing multi-location med-spa operation where success depends on keeping locations, providers, clients, appointments, treatments, packages, payments, and marketing connected.

As the business grows, management doesn't just need more software. It needs better visibility across the entire business. When each location uses different tools for scheduling, payments, client management, marketing, and reporting, ownership can spend too much time collecting information instead of acting on it.

The Challenge

Multi-location med spas commonly face:

Managing multiple locations
Coordinating provider schedules
Managing appointments
Tracking treatment packages
Monitoring memberships
Processing payments
Managing client information
Following up with clients
Reducing no-shows
Tracking unused treatment sessions
Managing promotions
Monitoring provider performance
Comparing location revenue
Tracking client retention
Measuring marketing performance

The real problem: how can ownership keep every location, provider, client, appointment and revenue opportunity connected?

The Dervue Solution

Dervue provides a centralized platform that connects locations, clients, appointments, providers, treatments, packages, payments, marketing, retention and revenue. Instead of managing each location independently, ownership gets one business view.

Multiple Locations → One Dashboard

The problem

When a med spa operates across multiple locations, ownership may have to check separate dashboards. Which location generates the most revenue? Which has the most appointments? Where are cancellations increasing? Which has the strongest retention? Each can require its own report.

Dervue

One dashboard. Every location.

Revenue
Appointments
New clients
Returning clients
Cancellations
No-shows
Treatments
Packages
Memberships
Provider performance

Client Information → Centralized CRM

The problem

Client information becomes fragmented across scheduling systems, payment platforms, spreadsheets and communication tools.

Dervue

A more complete view of the client relationship.

Client → Appointments → Services → Packages → Memberships → Payments → Follow-ups → Communications

Empty Appointment Slots → Booking & Follow-Up

The problem

An empty appointment slot is more than an empty calendar: it is a potential revenue opportunity that may be lost. No-shows, cancellations and incomplete follow-ups create unused provider capacity.

Dervue

Better use of the capacity that already exists.

Booking → Reminder → Appointment → Cancellation → Follow-up → Rebooking

Open availability
Cancellations
No-shows
Rescheduling
Appointment volume
Follow-up opportunities

Treatment Packages → Session Tracking

The problem

Med-spa treatments are often sold as packages or series. Who purchased a package? How many sessions have been used? How many remain? When is the next appointment? Who has unused sessions? Who needs follow-up?

Dervue

An opportunity to engage clients proactively instead of waiting for them to return.

Package purchased → Sessions used → Sessions remaining → Next appointment → Follow-up

Payments & Memberships → Centralized Financial Visibility

The problem

Revenue comes from individual treatments, packages, memberships and recurring programs. Spread across different systems, the full picture is hard to see.

Dervue

Management can quickly understand where revenue is coming from and how it is changing.

Payments
Memberships
Packages
Recurring billing
Outstanding balances
Promotions
Revenue
Revenue trends

Providers → Connected Staff Management

The problem

Provider schedules and performance are difficult to compare across multiple locations.

Dervue

A clearer understanding of provider capacity across the organization.

Provider → Location → Schedule → Appointments → Services → Productivity → Revenue

Provider availability
Appointment volume
Service volume
Provider performance
Scheduling opportunities

Marketing → Client Acquisition & Revenue

The problem

Marketing platforms report how many people clicked an advertisement. The real question is whether that marketing generated paying clients.

Dervue

This shifts marketing from activity reporting to business performance.

Campaign → Lead → Appointment → Client → Treatment → Revenue

New client acquisition
Promotions
Campaign performance
Package conversions
Membership conversions
Repeat visits
Client retention
Campaign-generated revenue

Client Retention → Revenue Opportunities

The problem

A client may have purchased a treatment package and never scheduled the next session. That is a missed opportunity sitting in the data.

Dervue

Don't wait for the client to come back. Know who needs attention.

Clients with unused sessions
Clients overdue for treatment
Expiring memberships
Clients who haven't returned
Clients who recently canceled
Clients requiring follow-up

Multi-Location Performance → One View

The problem

Ownership needs to compare locations without manually combining reports.

Dervue

Side-by-side visibility into revenue, appointments, new clients, returning clients, no-show rate, package sales and memberships: so management can quickly identify which locations are growing and which need attention.

Text Your Business

Instead of checking multiple location dashboards, the owner can simply ask:

How much did all our locations make this month?

Your locations generated $428,600 in total revenue this month, up 11% from last month.

Which location is performing best?

Your Dallas location currently has the highest revenue at $126,400 this month.

How many appointments do we have tomorrow?

You have 184 appointments scheduled across all locations tomorrow.

How many clients have unused treatment sessions?

There are 327 clients with unused package sessions. 84 have not scheduled their next appointment.

What's our no-show rate?

Your current no-show rate is 4.2%, down from 5.1% last month.

Which service generates the most revenue?

Laser hair removal packages currently generate the highest revenue across the organization.

All figures are simulated examples for the Dervue demo.

Before Dervue vs. With Dervue

Med spa challenge	Dervue solution
Multiple locations	One multi-location dashboard
Client information scattered	Centralized CRM
Missed appointments	Automated reminders & follow-ups
Empty appointment slots	Capacity & rebooking visibility
Packages difficult to track	Treatment & package tracking
Unused sessions	Follow-up opportunities
Provider schedules separated	Provider & staff management
Payments across different systems	Centralized financial visibility
Promotions difficult to measure	Marketing analytics
Clients don't return consistently	Retention & follow-up tools
Location performance difficult to compare	Multi-location reporting
Reports require multiple systems	Centralized business intelligence
Owner searches through dashboards	Text Your Business AI

Hardware That Comes With It

The platform runs on the devices already at the front desk and in the treatment rooms:

Front-desk POS terminal per location
Check-in tablet with digital intake
Treatment-room tablets for packages and follow-ups

The Dervue Transformation

Before, multiple locations

Location A
Location B
Location C
Location D

Each with its own appointments, payments, clients and reports. Result: fragmented information, manual reporting, limited visibility, missed follow-up opportunities.

After, Dervue

Locations
Clients
Appointments
Providers
Treatments & packages
Payments
Marketing
Retention
Revenue

One dashboard → One AI → One connected business

The owner no longer asks "Which software has that information?": they ask "What's happening across my med spa?"

The challenge isn't simply having software for each function, it's having those functions connected.

Key takeaway

Dervue brings the locations, clients, appointments, providers, packages, payments, marketing and retention data together so management can operate the business from one place. Multiple locations → One platform. Scattered data → One dashboard. Unused opportunities → Proactive follow-up. Complex reports → Ask AI. Every location. Every client. Every appointment. One connected business.

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